Shipping & Return Policy
Leisure Coast Packaging & Hospitality Supplies will make every effort to despatch orders promptly. Delivery times are indicative only, and we are not liable for shipments that do not arrive by the expected time. To avoid delays, we suggest you provide an attended address, preferably a business address such as work premises where someone will be available to receive the order during regular business hours or provide authority to leave in a nominated location. Courier drivers are not always able to phone before delivery.
Click & Collect
Click & Collect is available for customers who prefer the convenience of collecting their orders in person. Pay online or pay at pick-up and select “pick up” in the Shipping Options. One of our team members will contact you when your order is ready for collection.
After being notified, you can collect your order from:
Leisure Coast Packaging & Hospitality Supplies Warehouse
46 Sunset Ave
Barrack Heights NSW 2528
Pick up available 9:30 am – 4:30 pm (Monday-Friday)
(02) 42 969 708
Orders placed with us are subject to our acceptance, and we have no obligations to any order placed until we have accepted it. We are not obliged to despatch any order until we have received payment in full for all items on order.
Returns will not be accepted unless prior arrangements are made with our team. Where appropriate, we will issue you a Return Authorisation Number. Any goods returned to us without a Return Authorisation Number may not be processed.
- Claims for short deliveries and damaged/faulty goods will not be recognised unless notified within 24 hours of receipt of goods. If goods have been accepted by your carrier, any claim for shortages or damaged goods should be directed to your carrier.
- Goods sold as “discontinued specials” or indent / ordered in will not be accepted for return under any circumstances.
- Any arrangement to return goods; should be made within seven days of receipt. We will not be bound to consider claims beyond seven days of receipt of goods.
- Replacement of goods ordered incorrectly. We do not send out replacement products in advance of receiving the returned goods. Once returned goods arrive, our staff will inspect them, and if they are accepted, we will provide a credit or replacement. Alternatively, you can pay for the correct goods immediately. We will despatch and then refund or credit you the incorrect items on the return to our warehouse and inspection by our team.
We endeavour to keep the stock on our website as accurate as possible. If for some reason, the goods you have ordered is unavailable, we will advise accordingly. We do not reserve stock unless paid for in full. We will then notify the availability of reserved or back-ordered stock.