Shipping Policy
SHIPPING
Leisure Coast Hospitality & Packaging dispatches goods Australia-wide.
Normally orders are dispatched within 7 business days of the purchase order being received. However 14 business days or more may be required for some special circumstances. Within Australia, delivery times are estimated at between 7-10 business days depending on your location.
Generally, courier delivers during business hours. Drivers will require a signature upon delivery. If you will not be at the ship-to address at the time of delivery, the courier will leave a card in your mail box with instructions for collection at your nearest pickup location. Redelivery fees will be passed on to the customer.
If the courier is unable to deliver the parcel to you after 2 weeks, they will return the parcel to us at our expense. If the error was as a result of Leisure Coast Hospitality & Packaging sending the parcel to the incorrect address or we have nominated an incorrect service and the parcel has been returned to us, we will immediately reship the parcel to your correct address free of charge.
If the parcel has been returned to us as a result of error or inaction on your part, then as a condition of us resending the parcel back to you, we reserve the right to pass on any additional charges that we incur for the return of the parcel to us as a result of your error or inaction and further, the additional delivery costs to have the parcel reshipped to you at your nominated address.
All freight and insurance costs are to be borne by the buyer and the buyer assumes any risk of loss, theft, damage or delay of goods during transit. Leisure Coast Hospitality & Packaging will not be held responsible for parcels lost, damaged or delayed in transit.
Items which are broken or damaged in transit if covered by freight company will be refunded not replaced at the discretion of Leisure Coast Packaging & Hospitality Supplies as long as we are notified within 24 hours of delivery. Most items if sold in a pack or set are not able to be replaced individually.
Error or inaction on your part may be, but is not limited to the following and is determined at the discretion of Leisure Coast Hospitality & Packaging:
- You entering an incorrect or incomplete address (including omitting a company name where delivery is to a business address).
- You failing to claim the parcel for more than 2 weeks from date of the card notification in your mailbox advising you of attempted delivery.
- If you opt to cancel the order as a result of the item being returned to us, we will provide you with a refund, less all shipping costs incurred and our restocking fee of 20% to 30% of the total order value.
- All transactions processed through the Leisure Coast Hospitality & Packaging online store are processed in AUD (Australian Dollars) and exclude GST.
Shipping Timeframes
Leisure Coast Packaging & Hospitality Supplies will make every effort to despatch orders promptly. Delivery times are indicative only, and we are not liable for shipments that do not arrive by the expected time. To avoid delays, we suggest you provide an attended address, preferably a business address such as work premises where someone will be available to receive the order during regular business hours or provide authority to leave in a nominated location. Courier drivers are not always able to phone before delivery.
Local Pick Up
Local Pick Up is available for customers who prefer the convenience of collecting their orders in person. Pay online or pay at pick-up and select “pick up” in the Shipping Options. One of our team members will contact you when your order is ready for collection.
After being notified, you can collect your order from:
Leisure Coast Packaging & Hospitality Supplies Warehouse
46 Sunset Ave
Barrack Heights NSW 2528
Pick up available 9:30 am – 4:30 pm (Monday-Friday)
(02) 42 969 708
ORDERS
Orders placed with us are subject to our acceptance, and we have no obligations to any order placed until we have accepted it. We are not obliged to despatch any order until we have received payment in full for all items on order.
RETURNS
STOCK
Stock Availability
We endeavour to keep the stock on our website as accurate as possible. If for some reason, the goods you have ordered are unavailable, we will advise accordingly. We do not reserve stock unless paid for in full. We will then notify the availability of reserved or back-ordered stock.