Shipping policy

Shipping Policy

Orders are generally dispatched within 7 business days of receiving payment.
In some circumstances (including special-order or high-volume items), dispatch may take up to 14 business days or longer.
Estimated delivery times within Australia are 7–10 business days, depending on location.
All delivery timeframes are estimates only and are not guaranteed.

Deliveries are generally made during business hours.
A signature may be required upon delivery.
If no one is available at the delivery address, the courier may leave a card with instructions for collection from a local pickup location.
Any redelivery or rebooking fees charged by the courier will be passed on to the customer.

If a parcel cannot be delivered and remains uncollected for more than two (2) weeks, it may be returned to us.
If the return is due to an error on our part (such as an incorrect address or service selection), we will reship the order at no additional cost.
If the return is due to customer error or inaction, we reserve the right to:
- Pass on any return-to-sender fees incurred, and
- Charge additional delivery costs to reship the order.
Customer error or inaction includes, but is not limited to:
- Providing an incorrect or incomplete delivery address (including failure to include a business name where required).
- Failure to collect the parcel within the timeframe specified by the courier.

If you elect to cancel an order after it has been returned to us due to customer error or inaction:
- Under special circumstances a refund may be issued less all shipping costs incurred, and
- A restocking fee of 30% of the total order value may apply.

All freight and insurance costs are the responsibility of the customer.
Risk of loss, theft, damage, or delay passes to the customer once the order is dispatched.
Leisure Coast Hospitality & Packaging is not responsible for parcels that are lost, damaged, or delayed while in transit.

Items damaged in transit may be eligible for a refund (not replacement) at our discretion, provided:
- The damage is covered by the freight carrier, and
- We are notified within 24 hours of delivery.
- Notification must include photographs of damage, and quantity/type of damage.
Items sold as part of a pack or set cannot be replaced individually.

All transactions processed through the Leisure Coast Hospitality & Packaging online store are conducted in Australian Dollars (AUD).
Prices exclude GST, unless otherwise stated.