Refund policy

Inspection & Returns:

All items must be inspected within 7 days of receipt. If there are any issues, defects, or discrepancies, please contact us within this period to arrange a return or refund. Items reported after 7 days may not be eligible for return.

Refunds

  • Once your returned item is received and inspected, we will notify you by email that the return has been received.

  • You will be advised whether your refund has been approved or declined.

  • If approved, the refund will be processed to your original method of payment.

  • Refunds may take several business days to appear, depending on your bank or payment provider.

Late or Missing Refunds

  • If you have not yet received your refund:

    • Please check your bank account again.

    • Contact your credit card provider, as processing times may vary.

    • Contact your bank, as additional processing time may apply.

  • If you have completed the above steps and still have not received your refund, please contact us at info@lcpackaging.com.au.

Sale & Discontinued Items

  • Refunds are available only on regularly priced items.

  • Sale items and discontinued items are non-refundable, unless required by law.

Exchanges

  • Replacement products will not be dispatched until the original goods have been returned and inspected.

  • Once returned goods are received and approved:

    • A replacement item or store credit will be issued, or

    • You may purchase the correct item immediately, and we will issue a refund or credit once the incorrect item is returned and approved.

  • Restocking fees may apply to exchanges where applicable.

  • To request an exchange, please contact us at info@lcpackaging.com.au.

Return Shipping

  • Approved returns must be sent to:
    Leisure Coast Hospitality & Packaging
    46 Sunset Ave, Warilla NSW 2528, Australia

  • Customers are responsible for all return shipping costs.

  • Shipping fees are non-refundable.

  • If a refund or credit is issued, return shipping costs may be deducted from the refund amount.

  • Delivery times for exchanged items may vary depending on location.

  • We recommend using a trackable shipping service or shipping insurance, as we cannot guarantee receipt of returned items.

Order Cancellation Policy

Change of Mind

  • Orders cannot be cancelled due to change of mind once they have been placed.

Order Processing

  • Orders are processed promptly after confirmation.

  • Once processing has commenced, orders cannot be cancelled, modified, or reversed.

Stock Availability

  • Stock availability is constantly variable and subject to change without notice.

  • While we take all reasonable care to maintain accurate stock levels, items may become unavailable after an order is placed.

Out-of-Stock Items

  • If an item becomes unavailable after purchase, we will contact you as soon as reasonably possible.

  • Where feasible, we may offer:

    • A suitable alternative product of similar value,

    • Store credit, or

    • A refund for the unavailable item only.

Alternative Products

  • Any alternative products offered are optional and subject to customer acceptance.

Restocking Fees

  • Where a cancellation, return, or refund is approved (at our discretion), a restocking fee of up to 30% of the total order value may apply.

  • Restocking fees cover handling, processing, and inventory management costs.

  • Any applicable restocking fee will be deducted from the refund amount.

Exceptional Circumstances

  • Order cancellations will only be considered in exceptional circumstances and at our sole discretion.

Customer Responsibility

  • Customers are responsible for reviewing all order details carefully prior to completing checkout.

Policy Acceptance

  • By placing an order on our website, you acknowledge and agree to this Order Cancellation, Returns, and Refunds Policy.